Course curriculum

  • 1

    1. Overview

    • Introduction to Service Role Modeling

    • Excerpts from the 'Uplifting Service' Book
  • 2

    2. Best Practices

    • Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One

    • Make ’Em Say Wow: Tips for Building a Strong Service Team — Part Two

    • Want better service? Be a better customer!

  • 3

    3. Additional Readings

    • Service in Reverse: Building Partnerships as Customers

    • The 4Es to Cultivating a Better Service Mindset

    • Empathy or Compassion. What’s the difference, and which should you apply?